All refunds are at the discretion of Dinky Kawaii. Unless the product is deemed defective or different from the advertised product you will not be entitled to a refund or exchange of any kind.
In the event a refund is issued, you will receive your money back in the same manner and currency in which you purchased the product i.e.; Credit Card, PayPal or Bank Transfer.
If you purchased via Credit Card and/or if cancelled by customer incur a 10% Restocking Fee
Refunds to a Credit Card will be made to the exact card that was used to purchase the product. The refund you are issued will be made in Australian Dollar (AUD) at the current exchange rate. Dinky Kawaii is not liable for any in amount changes *refunded due to exchange rates.
It may take up to 30 days for the refund to show up on the card statement.
In the event of your card being expired or cancelled, the refund will need to be made through Bank Transfer or PayPal. Dinky Kawaii cannot refund money to a different Credit Card.
If you purchased via PayPal
How a refund is credited is dependent on how the original payment was made:
If you paid via Bank Account (either Check or Instant Transfer) or PayPal balance, the money will be refunded back to your Bank Account or PayPal balance.
If you paid via Credit Card, the money will be refunded back to your card. It may take up to 30 days for the refund to show up on the card statement.
Refunds are issued in Australian Dollar (AUD) at PayPal’s current currency exchange rate. Dinky Kawaii is not liable for any variation in amount refunded due to exchange rates.
If you purchased via Bank Transfer
If you have paid via Bank Transfer Dinky Kawaii will refund the money to your Bank Account. In order to do this you must first provide Dinky Kawaii with your Account Name, BSB & Account Number.
Transfers from financial institutions are not instant and may take up to 3 – 5 business days from the time the transfer was made to receive your refund.
Please note all All DVD's and Blu-rays are region 4 and only available to customers in Australia. There will be no refunds given for purchasing of DVD's and/or Blu-ray's if the customer has no method of using the product due to region incompatibility.