Dinky Kawaii takes the utmost care in ensuring that your chosen product is carefully picked off the shelf and packed to be delivered safely to your delivery address. We fully understand the importance of great quality so we try our very best to ensure that all our products stay that way, from our store to your home.

However, it is understandable that your product may have been damaged in the course of transit or there is some form of manufacturing defect therefore making the product unfit for its intended purpose. If this so happens to be the case with your delivered product please contact Dinky Kawaii immediately via email to info@DinkyKawaii.com

Customers who have purchased from Dinky Kawaii should be aware that all returns and exchanges offered must be received by Dinky Kawaii within 30 days of receiving your product at your delivery address. We will contact you within 1-2 business days after receiving your enquiry.

Upon receiving a notification of damage or manufacturing defect, we may request photographic evidence of the parcel or the particular product that has the identified issue. We will review the photographs and contact you at our earliest convenience to discuss further options in relation to the product issue.

Please note all All DVD's and Blu-rays are region 4 and only suitable for customers in Australia. 

Please be advised that Dinky Kawaii Reserves all right's in product price, product availability. The Dinky Kawaii terms and conditions and refund policy are subject to change at Dinky Kawaiis discretion and without warning.